If you use the Service outside England, Wales, Scotland and Northern Ireland you will not be able to call emergency services in the country where you are located.
Vonage provides access to public emergency call services to all customers within England, Wales, Scotland and Northern Ireland. When you dial either 999 or 112, your call is routed from the Vonage network to national emergency operators who will handle your call. The emergency operator will ask for specific information to correctly transfer your call. You will need to promptly and clearly state the nature of your emergency, your location and phone number, and any other requested information. The emergency operator will then route your call to the appropriate emergency agency, such as:
- Police
- Fire Brigade
- Ambulance
- Coastguard
- Mountain Rescue
- Cave Rescue
Important - Update your 999 / 112 Emergency Response Address
If you use Vonage to call 999/112 then emergency services will be aware of the location address information of your primary office that you notify to Vonage; your extension location address information may not be provided to emergency services.If you move or use Vonage at a different address, you will need to give us up to date information about your new address. You must email us at [email protected] with details of your new address. If you do not update your address information then if you dial 999/112, emergency services may not know the address from which you are calling.
Service Outages Can Prevent 999 / 112 Emergency Services
- 999 / 112 Emergency Services and Vonage Service DO NOT function during an electrical power or broadband provider outage, or if your Vonage account has been terminated.
Important Note
Please refer to the 999 / 112 Emergency Services sections of our Terms of Service for important information regarding access to Emergency Services.
Summary
- 999 / 112 is free
- 999 / 112 is available to all customers in the UK (England, Wales, Scotland and Northern Ireland)
- 999 / 112 requires no activation on your part
- 999 / 112 and Vonage Service DO NOT function During a Power or Broadband Outage
- Update your 999/112 Emergency Response Address
Last updated: 14th October 2015
