Call Groups

Companies with sales teams, customer support teams, or any other departments that field calls collectively can benefit from Call Groups. Call Groups have both a direct dial number, and a group extension for routing within the system.

Call Groups allow callers to contact entire departments within your organisation at one time. Once the call group is set up, incoming calls will ring on all extensions in the group simultaneously. Our Call Groups are a simple form of Automated Call Distribution (ACD) features that allow you to route calls based on an employee's responsibility or function.

• Easy to setup and administer through the Admin Portal
• Ensure that an important call is never missed
• Easily create virtual departments within your PBX
• Simple form of Automated Call Distribution (ACD) that lets you to route calls based on an employee's responsibility or function

Call Groups is an included feature that you get when you purchase a Vonage Business Cloud phone system. Setting up Call Groups is easy, and can be managed through the User Portal.